l898 Privacy Policy
This document provides a fully transparent description of how your personal information is collected, used, and kept secure on the l898 platform.
Table of Contents
- Introduction & Scope
- What Information Is Collected
- How Information Is Collected
- Purpose of Using Information
- Information Storage & Security
- Sharing Information with Third Parties
- Cookies & Tracking Technologies
- Your Rights
- Account Closure & Data Deletion
- Privacy of Children & Minors
- Changes to This Policy
- Contact & Complaints
Last updated: January 2026. This Privacy Policy applies to all services and products on the l898 platform.
Introduction & Scope
l898 online casino and betting platform places the highest importance on your privacy. This Privacy Policy ("Policy") applies to l898's website, mobile application, and all associated digital services. By using the l898 platform, you are considered to have agreed to the terms described in this Policy.
The main purpose of this Policy is to inform you what kind of information l898 collects about you, why it is collected, and how that information is kept secure. We believe there should be complete transparency when it comes to data protection.
This Policy applies to everyone located in Bangladesh and to all users of the l898 platform from anywhere in the world. If you do not wish to use our services, please refrain from using this platform.
This Policy should be read together with l898's Terms & Conditions and Responsible Gaming policy. The three documents together form the complete legal framework for our services.
What Information Is Collected
l898 collects specific types of information to manage your account, provide services, and ensure security. The categories are described in detail below:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- National ID or passport number (for identity verification purposes)
- Gender (optional)
2.2 Contact Information
- Email address
- Mobile number
- Residential address (country and division)
2.3 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transaction purposes only)
- Relevant bank account details (for bank transfers)
- Deposit and withdrawal history
2.4 Technical Information
- IP address and device identifier
- Browser type and version
- Operating system
- Time and date of access
- Log of pages and features used
2.5 Gaming Information
- Play history and betting records
- Preferred games and session duration
- Win/loss records (for responsible gaming monitoring)
How Information Is Collected
l898 collects your information through various methods. All collection is carried out for lawful and legitimate purposes.
3.1 Information Provided Directly
When you create an account on l898, update your profile, contact customer support, or fill out any form, you voluntarily provide us with information. You are fully aware of this collection at the time it occurs.
3.2 Automatically Collected Information
When you use the l898 platform, our system automatically records certain technical information. This includes cookies, session data, log files, and browser fingerprints.
3.3 Information Received from Third Parties
We may collect limited information from payment service providers (such as bKash, Nagad, Rocket, and Upay) and identity verification agencies. This information is used solely for transaction verification and fraud prevention.
Purpose of Using Information
l898 uses collected information only for specific and lawful purposes. Your information is never used for unrelated commercial activities under any circumstances.
4.1 Primary Purposes
- Creating, verifying, and managing accounts
- Processing financial transactions and maintaining records
- Providing all gaming services on the platform
- Providing 24/7 customer service and support
- Preventing fraud, deception, and money laundering
4.2 Responsible Gaming
l898 monitors your gaming behaviour to identify excessive gaming or problematic patterns. This information is used as part of our Responsible Gaming program and is kept solely for your protection.
4.3 Service Improvement
We analyse aggregate and anonymized data to improve the platform experience. No personally identifiable information is used in this process.
4.4 Communication
Your contact information is used to send important account-related notifications, transaction confirmations, and security alerts. Your consent is required for promotional communications, and you may withdraw it at any time.
Information Storage & Security
l898 has adopted industry-standard technical and organisational measures to ensure the security of your personal information.
5.1 Encryption Technology
All data transfers are secured through SSL (Secure Socket Layer) encryption. Sensitive data stored on our servers — particularly financial and identity information — is kept secure with AES-256 encryption.
5.2 Access Controls
Access to your personal information is strictly limited. Only employees who need specific information for their work are permitted to access it. All access is logged and audited.
5.3 Data Retention Period
l898 retains your personal information only for as long as necessary. All data is kept while your account is active. After account closure, certain information may be retained for up to five years as required by legal obligations and fraud prevention needs. After that, data is securely deleted or anonymized.
5.4 In the Event of a Security Breach
If a data breach occurs, l898 will notify affected users as quickly as possible. We will also notify the relevant authorities as required by applicable regulations.
No security measure is 100% secure. You also play a role in protecting your account — use a strong password and do not share your login details with anyone.
Sharing Information with Third Parties
l898 does not sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared in specific circumstances:
6.1 Service Providers
Payment service providers (bKash, Nagad, Rocket, Upay, and banking partners) will receive the information necessary to process financial transactions. They can only see transaction-related information and are required to comply with their own privacy policies.
6.2 Technology Partners
Game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others) may see specific gameplay data. This information is necessary to ensure the fair operation of games and accurate results.
6.3 Legal Obligations
l898 may provide specific information to relevant authorities when required by court order, government regulation, or legal investigation. In such cases, we will provide only the minimum necessary information.
6.4 Fraud Prevention
Relevant information may be shared with investigative agencies in cases of money laundering, fraud, or deception. This is done to protect the interests of all our users.
Cookies & Tracking Technologies
The l898 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
7.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember your preferred settings. Disabling these cookies will prevent the platform from working properly.
7.2 Functional Cookies
These cookies help remember your language preferences, display settings, and other personalised settings. They make each of your visits more convenient.
7.3 Analytics Cookies
Analytics cookies are used to understand which parts of the platform are used most and where there is room for improvement. This information is analysed in aggregate and no personal identity is identified.
7.4 Managing Cookies
You can control cookies at any time through your browser settings. However, disabling essential cookies may cause issues when using some important services on l898.
Your Rights
As a user of l898, you have specific rights over your personal information. We respect these rights and support you in exercising them.
8.1 Right to Access Information
You can find out at any time what information we hold about you. Contact the support team and we will provide a copy of your information within a reasonable time.
8.2 Right to Correct Information
If the information we hold about you contains any errors or is incomplete, you may request a correction. Changes can generally be made directly through account settings; the support team will assist in more complex cases.
8.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a set period due to legal obligations and fraud prevention requirements.
8.4 Right to Object to Processing
You have the right to object to your information being used for promotional communications or for any specific purpose. If you raise an objection, we will stop that specific activity.
8.5 Right to Data Portability
You may receive your personal information in a structured, easily readable format. To exercise this right, send a request to [email protected].
To exercise any of the rights listed above, email [email protected] or contact us in Bengali via 24/7 live chat. We will respond within a reasonable time.
Account Closure & Data Deletion
If you wish to stop using the l898 platform, you may request that your account be closed. The process for handling information after account closure is described below:
9.1 Account Deactivation
Account closure requests are processed through the customer service team. Once the request is confirmed, you will no longer be able to access the platform and your information will no longer be actively used.
9.2 Data Retention Period
After account closure, financial transaction records, identity verification information, and other relevant data are retained for a maximum of five years to meet legal obligations. After this period, the data is securely deleted or anonymized.
9.3 Responsible Gaming Exception
If someone voluntarily requests to self-exclude, the exclusion record will be retained for a set period beyond the account's expiry to prevent them from re-registering.
Privacy of Children and Minors
l898 strictly prohibits any person under the age of 21 from using this platform. This is a service intended only for those aged 21 and above.
We do not knowingly collect personal information from any minor. Age verification is mandatory during the registration process. If a minor has accidentally created an account and we are notified, that account and all associated information will be deleted immediately.
If you become aware that a minor is using l898, please notify us at [email protected].
Changes to the Policy
l898 may update this privacy policy from time to time. Amendments may be made due to changes in service, technological developments, or legal requirements.
11.1 Notification of Changes
For any significant changes, we will send a notification to your registered email and display a notice on the platform. For minor edits, only the "Last Updated" date at the top of the page will be changed.
11.2 Consent
Continuing to use l898 after a policy change will be considered as your acceptance of the updated policy. If you do not agree to the new policy, you will need to request account closure.
11.3 Previous Versions
Previous versions of this policy can be requested through our support team if needed.
Contact and Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, we are always ready to assist.
The l898 customer service team is available 24 hours a day, 7 days a week in both Bengali and English. Privacy-related matters are handled on a priority basis compared to general support queries.
Contact Us
Email: [email protected]
Live Chat: 24/7 direct support — in Bengali and English
For privacy-related requests, please include "Privacy Request" in the subject line so our team can respond promptly.